Senior Product Support Engineer EMEA

What will the role involve?

Please note: we are looking for someone to work UTC 0 / +1 timezone.

• Become a key Senior member of our growing Support Engineering team
• Scope the future of Support by advocating internally on priorities, strategy and roadmaps
• Handle tickets and support requests from merchants
• Translate business requirements into technical solutions, and translate complex technical concepts into simple language
• Create first-class documentation for both merchants and internal teams
• Conduct quality assurance and mentor junior team members
• Work with leadership to implement internal Support frameworks and processes
• Speak with our customers face‑to‑face and over video calls
• Be an internal Voice of Customer: represent our customers and advocate for them using their feedback to prioritise tasks and projects
• Collaborate and work closely with Product, Engineering, Sa...