Senior Product Support Specialist
Location
Pune, India
Job Type
Full-time
Category
other-general
Posted
June 17, 2026
**GCS – Sr. Product SupportEngineer (Sr L1)**
The Sr. Product Support Engineer is part of the
Global Customer Support Team, responsible for providing support to clients on
the Cornerstone OnDemand products. Senior Product Support Engineer works via
telephone and electronic communication (CRM) with clients to acknowledge, analyse,
and resolve complex application software related questions and issues
encountered in applications. This position requires a hands-on individual, who
can passionately and patiently educate our clients on, how our product is
designed to work, and excels in problem solving skills, has eagerness to learn
and brings customer centric mindset.
**In this role you will**
Provide day to day functional and technical software application support in a 24x7 environment to our clients including testing and troubleshooting as needed.
Ensure proper, timely, and ongoing follow-up on assigned cases to ensure service level agr...
The Sr. Product Support Engineer is part of the
Global Customer Support Team, responsible for providing support to clients on
the Cornerstone OnDemand products. Senior Product Support Engineer works via
telephone and electronic communication (CRM) with clients to acknowledge, analyse,
and resolve complex application software related questions and issues
encountered in applications. This position requires a hands-on individual, who
can passionately and patiently educate our clients on, how our product is
designed to work, and excels in problem solving skills, has eagerness to learn
and brings customer centric mindset.
**In this role you will**
Provide day to day functional and technical software application support in a 24x7 environment to our clients including testing and troubleshooting as needed.
Ensure proper, timely, and ongoing follow-up on assigned cases to ensure service level agr...