Senior Quality Manager
Location
cebu city, central visayas
Job Type
Full-time
Category
Management & Operations
Posted
June 09, 2026
Job Description
On-site - Cebu 3-5 Yrs Exp Bachelor Full-time
Employee Recognition and Rewards
Performance Bonus, Incentives
Government Mandated Benefits
13th Month Pay, Pag-Ibig Fund, Paid Holidays
Insurance Health & Wellness
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Responsibilities
- Act as a strategic consultant to Campaign Managers, providing actionable data that links quality scores to business outcomes like Net Promoter Score (NPS) and Retention.
- Lead the Quality section of Quarterly Business Reviews, presenting trends, improvement initiatives, and Value-Add projects to global clients.
- Ensure all interactions adhere to legal and security standards (e.g., PCI-DSS for fintech or GDPR for European markets), minimizing the risk of Zero Tolerance infractions.
- Manage and develop a team of Quality Managers and Quality Analysts, focusing on their analytical skills and career progression.