Senior Service Delivery Manager

Antal International • India, India, India • Posted June 20, 2026

Location India, India

Job Type Full-time

Category Operations Specialties Managers

Posted June 20, 2026

Role - Senior Service Delivery Manager  
Exp - 8 to 12 years  
Location- Pune  
Work model - 5 days work from office.  
Domain - Payment's domain mandatory  
Key Skills - Incident Management, Change Management, Escalation Management, SLA, KPI, ITIL, Risk Management, Service Delivery Management, Client/Stakeholder Management  
Budget - 18 LPA  

JOB MISSION  
As part of Payment Services, the individual will own end-to-end service delivery for assigned clients, ensuring operational stability, SLA compliance, customer satisfaction, and effective governance of contractual and commercial commitments. 
The role requires close collaboration with Support, Infrastructure, Engineering, DevOps, Security, Product, Finance, and Client teams to deliver high-quality services, manage risks and escalations, and drive continuous service improvement. 

JOB OBJECTIV...
            

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