Senior Service Delivery Manager

Role - Senior Service Delivery Manager

Exp - 8 to 12 years

Location- Pune

Work model - 5 days work from office.

Domain - Payment's domain mandatory

Key Skills - Incident Management, Change Management, Escalation Management, SLA, KPI, ITIL, Risk Management, Service Delivery Management, Client/Stakeholder Management

Budget - 18 LPA

JOB MISSION

As part of Payment Services, the individual will own end-to-end service delivery for assigned clients, ensuring operational stability, SLA compliance, customer satisfaction, and effective governance of contractual and commercial commitments.

The role requires close collaboration with Support, Infrastructure, Engineering, DevOps, Security, Product, Finance, and Client teams to deliver high-quality services, manage risks and escalati...