Senior Service Desk Agent (ANZ)
Location
Chippendale, New South Wales
Job Type
Full-time
Category
Information and Record Clerks
Posted
June 21, 2026
JOB DESCRIPTION Own customer requests end-to-end across phone, email, and chat Diagnose and resolve Tier 1 technical issues efficiently and accurately Identify root causes, not just symptoms - and drive first contact resolution Maintain high-quality, detailed records across CRM and systems Partner with internal tea...
Own the Customer Experience
Are you a customer-obsessed problem solver who thrives in a fast-paced technical environment?
At Teletrac Navman, we’re looking for a Senior Service Desk Agent who takes ownership, solves problems at the root cause, and delivers exceptional customer outcomes every time.
This is not a ticket-logging role. You’ll be the first and most important point of contact, trusted to diagnose, resolve, and influence customer experience across our ANZ region. If you enjoy taking accountability, thinking critically, and working collaboratively, you’ll feel right at home.
What you’ll do