Senior ServiceNow Implementation Specialist

WillowTree • Toronto, Ontario, Canada • Posted March 18, 2026

Location Toronto, Ontario

Job Type Full-time

Category Computer Occupations

Posted March 18, 2026

Job Description: 
The Senior ServiceNow Implementation Specialist will be responsible for the hands-on design, development, and/or implementation of the ServiceNow platform within a complex, multi-tenant environment. You will leverage your deep expertise in ServiceNow's core modules, particularly in a Managed Service Provider (MSP) context using Domain Separation. You will build robust integrations with a wide array of enterprise systems, including AIOps platforms, OSS/BSS stacks, API gateways, and AI/ML services.
Key Responsibilities:
Platform Module Implementation: Lead on implementation tasks across core ServiceNow modules, including:
ITSM Pro/Enterprise: Incident, Problem, Change, Request Management, Service Catalog, Knowledge Management, and SLA configuration.

CSM Pro/Enterprise: Case and Account Management, Customer Portal, and Proactive Customer Services.

ITOM Visibility + Health: CMDB, CSDM alignment, Discov...
            

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