Senior Software Engineer - Customer Experience Platform
Location
vancouver, metro vancouver regional district
Job Type
Full-time
Category
IT & Technology
Posted
June 19, 2026
About The Team
The Customer Experience (CX) Product team owns the entire post‑booking journey, from the moment a trip is booked through changes, disruptions, refunds, and customer support interactions.
We build and operate the systems that enable fast, high‑quality support at scale, including:
- Customer self‑serve experiences within the Hopper app and partner‑integrated flows
- Internal agent platforms that enable efficient, high‑quality human resolution
- HTS Assist, Hopper’s flagship agentic AI platform, used internally and offered as a B2B solution for global travel partners
Together, these platforms support millions of travelers across chat, voice, web, and third‑party channels, powering seamless post‑booking experiences worldwide.
About The Job
As a Software Engineer on the CX Platform team, you will design, build, and evolve the core systems behind Hopper’s post‑booking experience. Your work wi...