Senior Software Engineer
Location
San Jose, California
Job Type
Full-time
Category
other-general
Posted
May 16, 2026
Pay rate: $80.00/hr. to $84.50/hr.
Role summary:
What you will do:
Role summary:
- We are hiring a Senior Software Engineer to build and own automation that scales our support experience—turning Slack/office-hours requests into high-quality, actionable tickets and faster resolutions.
- You will be a hands-on builder who ships production systems end-to-end and partners closely with stakeholders to drive adoption and measurable outcomes.
What you will do:
- Build and maintain support automation services and integrations (e.g., Slack → Jira intake, enrichment, routing, lifecycle sync).
- Implement agentic workflows to automate triage, context collection, summarization, and next-step recommendations using tool-calling/orchestration frameworks.
- Deliver production-grade systems: APIs, event-driven processing, retries/idempotency, rate limiting, and strong error handl...