Senior Software Quality Engineer

PolyAI automates customer service through lifelike voice assistants that let customers lead a conversation. Our voice assistants make it possible for businesses to deliver outstanding customer service that rivals their human agents. Our customers, which include the world’s leading logos, are expanding how they use our platform, driving automation of critical customer service operations and integrating PolyAI into their daily customer service workflows.

We are seeking a Senior Software Quality Engineer to join our SQX team at PolyAI. In this role, you will architect and scale automation frameworks, define quality strategy across pods, and drive AI-augmented testing practices – engineering quality into the product lifecycle rather than gatekeeping at the end.

The Senior SQE operates across pods with deep technical mastery, defines strategy, mentors teams, and drives innovation. This role blends Engineering Craft, Quality Strategy & Insights, and Experience-Driven Qu...