Senior Software Support Engineer

Job Description

Senior Software support Engineer shall be responsible for the Level2 and Level3 support activities. He/She should be able work in shifts to align with customer sites operating time zones. He/She should work with global customer support teams to analyze an issues reported from the customer sites. He/She should have effective communication skills to debrief the issue to development/senior management teams and document the same. He/She should be able to effectively work within a team of technically strong engineers. He/She should be able to guide the juniors in the support teams. He/She should have knowledge of application deployment technologies. He/She should be able to fix software bugs, testing and maintaining the software is an important task for a Senior Software Support Engineer.