Senior Support Consultant

Responsibilities What will you contribute? Reporting to the Opics Support Manager, the Support Consultant is the key interface between Finastra clients on one side and Opics Customer Support organization on the other side, contributing to the overall delivery of software and services to ensure a world class customer experience. The holder of the role is a product specialist, with technical competencies, responsible for handling and resolving the raised issues in the shortest time possible. The Support Consultant also uses their technical expertise to assist functional consultants on a as needed basis. At times, this role may be called upon to do testing on beta deliveries or fixes before they are released to customers or be requested to go on site to handle issues on the client’s premises. Responsibilities & Deliverables: Your deliverables as a Support Consultant will include, but are not limited to, the following: Respond to customer requests, whether they are reported issues, questio...