Senior Support Specialist at Pixieset
Location
vancouver, metro vancouver regional district
Job Type
Full-time
Category
Other-General
Posted
June 19, 2026
Pixieset seeks a Senior Customer Support Specialist to enhance the support experience for a vibrant community of photographers. Utilize your exceptional problem-solving skills and product insights in this hybrid position.
Your role will involve directly assisting customers and collaborating with teams to optimize product quality. Over three years of experience is required alongside a firm understanding of customer service principles. We value your input in enhancing support protocols and fostering team mentorship.
Key Responsibilities:
• Deliver timely support through chat and email channels
• Navigate complex technical issues with confidence
• Contribute to the creation of knowledge resources
• Act as a representative for product inquiries
• Identify improvements for overall user experience
Requirements:
• Minimum 3 years of customer support experience
• Strong communication and writing skills
• Eagerness to learn and adapt to technology
• Collabora...
Your role will involve directly assisting customers and collaborating with teams to optimize product quality. Over three years of experience is required alongside a firm understanding of customer service principles. We value your input in enhancing support protocols and fostering team mentorship.
Key Responsibilities:
• Deliver timely support through chat and email channels
• Navigate complex technical issues with confidence
• Contribute to the creation of knowledge resources
• Act as a representative for product inquiries
• Identify improvements for overall user experience
Requirements:
• Minimum 3 years of customer support experience
• Strong communication and writing skills
• Eagerness to learn and adapt to technology
• Collabora...