Senior Tech Support Escalations Specialist

Link-Worldwide • nezahualcóyotl, estado de méxico, Mexico • Posted June 15, 2026

Location nezahualcóyotl, estado de méxico
Job Type Full-time
Category Soporte técnico y administración
Posted June 15, 2026

Link-Worldwide is seeking a Customer Technical Support Specialist in Nezahualcóyotl, Mexico. This role requires a minimum of 4 years in technical support, focusing on the resolution of complex issues and collaborating with Product and Engineering teams.

The successful candidate will lead support for both B2C and B2B environments, enhance support effectiveness, and drive continuous improvement through coaching and documentation practices.

Salary ranges from $25,000 to $35,000 USD annually, payable in Mexican Pesos, for a full-time onsite position.

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