Senior Technical Account Manager

Job Description
Who we're looking for
We are looking for a Sr.
Technical Account Manager in our enterprise segment to support a wide array of enterprise customers.
This is not a sales role, but rather an opportunity to be the principal technical advisor and 'voice of the customer' for our enterprise customers.
As a Sr.
TAM, you will help craft and execute strategies that help our customers innovate and transform using Zendesk.
Your technical expertise and customer-facing skills will enable you to represent Zendesk within a customer's environment.
You will drive discussions with senior leadership regarding incidents, trade-offs and risk management.
You will provide advocacy and strategic technical direction to help plan and build solutions using standard methodologies.
You will enthusiastically keep your customers' Zendesk environments operationally healthy.
The close relationships developed with your customers will empower you to understan...