Senior Technical Analyst

Oracle B2C Service is a comprehensive cloud-based customer service and support software platform designed to help businesses and organizations manage and improve their customer service operations.
It provides a range of features and capabilities that empower organizations to deliver exceptional customer service, streamline support processes, and enhance customer satisfaction.
Here's a deeper overview of Oracle Service Cloud.
Oracle Service Cloud is used by a wide range of industries, including retail, telecommunications, financial services, healthcare, and more.
It is suitable for various customer service and support use cases, such as call centers, help desks, technical support, and customer relationship management (CRM).
Qualifications:
- Strong troubleshooting skill
- 5 - 7 years of experience in a technical troubleshooting team or support role preferably
- Experience working in a Technical Support Role preferably in a SaaS with a passion for custo...