Senior Technical Support Analyst

As a Technical Support Analyst for Wealth Systems, you will provide technical assistance and support to internal teams and end‑users. Your responsibilities include ensuring the smooth operation of wealth management software, troubleshooting issues, diagnosing problems, and offering timely solutions.

Key Responsibilities

• Provide timely and professional technical support for Wealth Management systems, addressing user inquiries and technical issues related to system functionalities, integrations, and performance.
• Analyze, diagnose, and resolve system issues related to wealth management platforms; use SQL querying tools to create and/or modify queries for data gathering.
• Monitor the performance of wealth systems, identify potential issues, and implement preventive measures to maintain system stability.
• Assist end‑users by providing training on how to submit incidents correctly, and create and maintain user manuals and documentation.