Senior Technical Support Analyst Toronto
Location
toronto, on
Job Type
Full-time
Category
Other-General
Posted
June 09, 2026
Ensure seamless computer operations as a Senior Technical Support Analyst in downtown Toronto. This hybrid role focuses on resolving end user help requests and enhancing user productivity.
In this position, you will bring at least four years of experience as a Technical Support Analyst. You will prioritize service requests, perform hands-on troubleshooting, and document resolutions meticulously. The role also demands strong knowledge of Office 365 and desktop environments, alongside exceptional communication skills for internal collaboration.
Key Responsibilities:
• Fulfill service requests via phone, email, and self-service portals
• Build rapport with users to gather detailed problem information
• Prioritize and escalate issues as necessary
• Document request processes from initiation through resolution
• Apply diagnostic tools for effective troubleshooting
Requirements:
• Minimum 4 years in Technical Support Analysis
• Strong knowledge of advanced compu...
In this position, you will bring at least four years of experience as a Technical Support Analyst. You will prioritize service requests, perform hands-on troubleshooting, and document resolutions meticulously. The role also demands strong knowledge of Office 365 and desktop environments, alongside exceptional communication skills for internal collaboration.
Key Responsibilities:
• Fulfill service requests via phone, email, and self-service portals
• Build rapport with users to gather detailed problem information
• Prioritize and escalate issues as necessary
• Document request processes from initiation through resolution
• Apply diagnostic tools for effective troubleshooting
Requirements:
• Minimum 4 years in Technical Support Analysis
• Strong knowledge of advanced compu...