Senior Technical Support Analyst

ICONMA • Waterloo, Ontario, Canada • Posted March 23, 2026

Location Waterloo, Ontario
Job Type Full-time
Category Computer Occupations
Posted March 23, 2026

Our Client, a Research, Care and Health Financing company, is looking for a Senior Technical Support Analyst for their Waterloo ON/ Hybrid location.
 

Responsibilities:

  • Help define and manage technical customer issues, by reproducing and owning the issue lifecycle from start to finish.
  • Project manage new client deployment issues through to resolution.
  • Determines root cause by reading through code; troubleshoot customer reported issues; implement security and permissions configuration changes.
  • Drive operational efficiencies for issue resolution by identifying process, tooling, and product improvements.
  • Create playbooks and knowledge base content for issue resolution.
  • Create reports and dashboards for internal issue tracking purposes.


  • Requirements:
  • + years’ experience working with Python, R, or a similar object oriented programming language with Bachelor's Degree in Statistics, Comp...
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