Senior Technical Support Engineer — AI CX & API Debugging

Siena AI, located in Argentina, is seeking a Technical Support Engineer to bridge customers and Engineering. You will manage Tier 2+ escalations, diagnose customer issues efficiently, and perform troubleshooting without needing engineering support unless absolutely required.

The ideal candidate will have 1+ year of technical support experience at a SaaS company and proficiency in debugging REST APIs and JavaScript. This role is crucial for ensuring customer satisfaction while driving improvements in support processes.