Senior Technical Support Engineer — AI CX & API Debugging

Siena AI in Mexico City is seeking a Technical Support Engineer who will manage Tier 2+ escalations, working directly with customers to diagnose technical issues. You will support customers using Siena's AI agents across multiple platforms, ensuring they receive timely and effective solutions.

The ideal candidate has over a year of technical support experience, is proficient in debugging REST APIs and customer-side JavaScript, and is skilled at writing diagnostic SQL. Join us to make a meaningful impact in customer experience and AI integration.