Senior Technical Support Engineer
Location
Chennai, Tamil Nadu
Job Type
Full-time
Category
Computer Occupations
Posted
June 12, 2026
We are seeking an experienced Senior Technical Support Engineer to deliver advanced-level IT support across hardware, software, networking, and cybersecurity environments. Based in Chennai and supporting multiple branch locations, you will serve as a technical escalation point for IT issues, mentor junior engineers, own SLA compliance, and drive process improvements for our cybersecurity and healthcare clients. This role is a key bridge between frontline support and IT management.
- Advanced Technical Support & Escalation: Serve as the primary escalation point for complex hardware, software, networking, and cybersecurity issues, ensuring swift resolution and minimal business disruption for clients in healthcare and cybersecurity sectors.
- SLA Ownership & Performance Management: Own SLA compliance for all assigned tickets, monitor re...