Senior Technical Support Engineer
Location
Mexico, ciudad de méxico
Job Type
Full-time
Category
Soporte técnico y administración
Posted
May 24, 2026
About The Role
We’re hiring a Principal Technical Support Engineer to act as a technical authority for our most complex, executive‑visible customer escalations. You’ll be customer‑facing on live escalation bridges and bring the calm, technical credibility that stabilizes situations fast. Important operating model: Our Escalation Managers own customer messaging and stakeholder communications. You partner with them by providing the technical truth, diagnosis, evidence, architecture, risk framing, and next‑best actions, so what gets communicated is accurate and defensible. No Bentley product experience required. If you learn fast, think clearly under pressure, and can troubleshoot modern cloud systems end‑to‑end, we want you.
Responsibilities
- Technical Leadership in Escalations (Customer‑Facing)
- Act as a senior technical lead during high severity (P1 / Sev1) customer escalations.
- Join and actively participate in live escalation b...