Senior Technical Support Engineer - Microsoft MS

At TTEC Digital, we coach clients to ensure their employees feel valued, and fully supported, because an amazing customer experience is an employee first process. Our vision is the same, a place where employees know they can thrive.

Position Purpose

The Senior Dynamics 365 & Power Platform Consultant will play a critical role in supporting, enhancing, and maintaining enterprise Microsoft solutions within a global managed services environment. This position focuses on production support, solution advisory, and technical leadership, ensuring high-quality delivery across Dynamics 365 and Power Platform ecosystems while guiding team members and resolving complex issues.

Key Responsibilities

Act as a technical consultant and lead for Dynamics 365 and Power Platform solutions in production environments.

Own and resolve complex L3/L4 production issues through effective triage and root cause analysis.

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