Senior Technical Support Engineer

Direct message the job poster from Canadian Solar Inverter

Responsibilities:

1. Responsible for answering technical/product questions from sales/customers to provide product solutions.
2. Responsible for coordinating with related departments to output the deliverable materials for each milestone stage of product launch, including but not limited to product specifications, installation manual, and technical training documentation.
3. Set up product database platform, manage and maintain global product technical database and company website to ensure the accuracy and timeliness of all external technical documentation.
4. Sorted out product highlights and formed training courseware according to the established product parameters/function definition, conducted regular technical training for sales/customers to improve the product knowledge level, and collect product feedback from sales/customers.

Relevant Experience and Qualifications: <...