Senior Technical Support (IT)

Key Roles and Responsibilities :

• Examining frequent occurrences and conducting analysis to find the underlying causes.
• Find proactive ways to address the core issues and implement these improvements for the team as a whole.
• Management of Incidents and Service Requests.
• Assume responsibility for problems and service requests and make sure they are completed successfully within the SLA (Service Level Agreement).
• Providing as needed support for local and cloud-based IT infrastructure systems.
• Obtain quotes, oversee the purchase and billing of IT licences and equipment to ensure you get the best deal possible.
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• Oversee the lifecycle of IT assets from acquisition to disposal.
• Engage in monthly service reviews with vendors and share areas for improvement and important issues.
• Collaborate with fellow teammates in the IT and digital domains...