Senior Technology Support Executive
Location
Hyderabad, Telangana
Job Type
Full-time
Category
Other Educational Instruction and Library Occupations
Posted
May 27, 2026
Responsibilities Job Description:•Oversee and lead direction for assigned IT processes utilizing the ITIL framework.•Review and govern the ITSM tool team for assigned ITIL processes to ensure alignment and data quality.•Coordinate reporting of assigned ITIL process metrics, Key Performance Indicators (KPIs), Critical Success Factors (CSFs) and perform in-depth analysis.•ITIL v3 Foundations certification required.•Interact with other technology and engineering leaders to ensure optimal Service operation and performance occurs. Educational Requirements Graduate