Senior Telephony & Contact Center Engineer
Location
, , philippines, , , philippines
Job Type
Full-time
Category
Engineering
Posted
June 08, 2026
Tenerity in the Philippines is seeking a Senior Telecom Analyst to maintain and enhance their Contact Center omni-channel platforms, contributing to the overall customer experience.
The ideal candidate will have over 7 years in telecom engineering, strong expertise in Freshworks FreshDesk, and NICE InContact CXone administration. Responsibilities include system maintenance, call flow design, and collaboration with cross-functional teams.
Position offers a dynamic environment with opportunities for impacting business operations and improving telecom services.
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