Senior Workforce & Real-Time Operations Manager

A leading resourcing company in the Philippines is seeking a Workforce Management Specialist to predict staffing needs, analyze performance data, and oversee scheduling. Ideal candidates will have at least 5 years of experience in workforce management within the call center industry, excellent analytical skills, and proficiency in WFM tools such as Avaya CMS. The role demands strong communication abilities and proficiency in Excel, with opportunities to enhance team skills and handle high-level data analysis.
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