Senior Zendesk Administrator (m/f/d)

Ultimate.ai • lisboa, lisboa, Portugal • Posted July 22, 2026

Location lisboa, lisboa

Job Type Full-time

Category TI e tecnologia

Posted July 22, 2026

Senior Zendesk Administrator (m/f/d) City:  Lisbon
Department:  Customer Service 
Recruiter:  Tetiana Bykutina 
At Flix, we offer a dynamic work environment with competitive pay, strong growth opportunities, and a tech‑driven approach to making travel more accessible, sustainable, and affordable. 
At Flix, Customer Service actively transforms how we provide a service to our passengers while adopting frontier technologies. ZenDesk is one of the systems to be implemented after the pilot and you will own this. As a Senior Zendesk Administrator, you are the person who does the actual configuration work: you build the workflows, routing, and channel setup that hundreds of agents and millions of passengers will use every day. 
You sit inside the business team. You take business requirements from market and process owners, turn them into working Zendesk configuration yourself. You own what is shipped in production. You are c...
            

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