Senior Zendesk Architect — Global Support Operations

Flix is seeking a Senior Zendesk Administrator to own core Zendesk configuration across multiple channels and markets. You will translate business requirements into production-ready configurations, ensuring clean, scalable setup and governance.

In this role, you will collaborate with business SMEs, IT engineering, and training teams to deliver reliable omnichannel support experiences. You will manage migrations from blueprint to market deployment, handle go-live and hypercare, and drive