Senior/Assistant Manager (Service Transformation)

Job Openings Senior/Assistant Manager (Service Transformation)

Job Responsibilities

Service Transformation & Process Improvement

• Lead and support service transformation projects aimed at improving service efficiency, patient experience scores, and improve staff productivity.
  
• Analyse existing workflows, identify bottlenecks, and implement process enhancements using Lean, Six Sigma, or other service quality improvement methodologies.
  
• Develop and implement key performance indicators (KPIs) to measure service improvements and effectiveness.
  
• Enhance existing quality and service initiatives for clinics and wards, including updating of patient education materials.

Digital Innovation & Technology Adoption

• Work with IT teams to integrate automation and ...