Service Administration Supervisor - Ireland
Location
Swords, County Dublin
Job Type
Full-time
Category
Supervisors of Office and Administrative Support Workers
Posted
June 03, 2026
As our Service Administration Supervisor, you’ll play a key leadership role within the Service team, overseeing a team of administrators who support the service and maintenance of security systems for a wide portfolio of blue‑chip clients. You’ll report directly to the Service Manager and take ownership of day‑to‑day operations, team performance, and service delivery standards.
This is a role for someone who enjoys autonomy, thrives in a fast‑paced environment, and is confident leading and developing people.
Responsibilities
- Lead and support a team of service administrators, managing daily workflow, performance, holidays, and appraisals.
- Oversee customer call‑outs, ensuring all requests are logged and closed accurately in SAP.
- Manage service contract renewals and Software Support Agreements.
- Produce monthly client reports and attend customer meetings with the Service Manager.
- Maintain PPM schedules and en...