Service Administrator
Location
Duluth, GA
Job Type
Full-time
Category
other-general
Posted
May 14, 2026
Description We are looking for a Service Administrator to join a customer-focused team in Duluth, Georgia. This is a Contract position suited for someone who enjoys resolving service issues, coordinating with customers and partners, and keeping administrative workflows organized. The ideal candidate will bring strong communication skills, attention to detail, and the ability to manage multiple requests in a fast-paced support environment.
Responsibilities:
• Assist customers by answering questions about products, services, and service-related procedures through phone and email support.
• Investigate and resolve customer concerns, ensuring each issue is documented clearly and addressed in a timely manner.
• Review warranty-related requests and determine the appropriate next steps for claim handling and resolution.
• Provide updates to customers and service providers regarding open service cases and follow through until completion.
• Create and manage return autho...
Responsibilities:
• Assist customers by answering questions about products, services, and service-related procedures through phone and email support.
• Investigate and resolve customer concerns, ensuring each issue is documented clearly and addressed in a timely manner.
• Review warranty-related requests and determine the appropriate next steps for claim handling and resolution.
• Provide updates to customers and service providers regarding open service cases and follow through until completion.
• Create and manage return autho...