Service Advisor

Service Advisor

We are currently seeking an experienced Automotive Service Advisor to join our clients’ high-performing team at a prestige dealership in Auckland. This is a fantastic opportunity for someone who is passionate about delivering exceptional customer service and thrives in a fast-paced, professional environment.

Benefits

• Company vehicle and fuel
• Individual Career development program
• Pathway to brand certification and ongoing training

Key Responsibilities

• Greet customers and manage the end-to-end service process
• Prepare repair orders and provide accurate cost and time estimates
• Liaise between customers and the workshop
• Keep customers updated throughout the service journey
• Ensure high levels of customer satisfaction and retention
• Handle invoicing, warranty processes, and follow-up appointments
• Support a cohesive and high-performing service te...