Service Advisor
Location
Enfield, CT
Job Type
Full-time
Category
other-general
Posted
June 10, 2026
Job Description
The Service Advisor is responsible for supporting the administrative and customer service needs of the Service Department. This role serves as a key point of contact for customers and internal teams, ensuring service requests are processed accurately and efficiently while helping the department meet and exceed customer expectations.
Essential Functions
• Generate repair orders based on customer service requests
• Answer and route incoming service department phone calls to appropriate personnel
• Provide service estimates to customers as needed
• Process all repair orders prior to equipment drop-off or pickup
• Prepare and manage shipping and delivery documentation
• Complete billing and invoicing for all service department work
• Apply parts to service technician work orders accurately
• Obtain customer signatures on repair orders at equipment drop-off and pickup
• Process purchase orders (P.O.s) for vendors and shop merchandise
The Service Advisor is responsible for supporting the administrative and customer service needs of the Service Department. This role serves as a key point of contact for customers and internal teams, ensuring service requests are processed accurately and efficiently while helping the department meet and exceed customer expectations.
Essential Functions
• Generate repair orders based on customer service requests
• Answer and route incoming service department phone calls to appropriate personnel
• Provide service estimates to customers as needed
• Process all repair orders prior to equipment drop-off or pickup
• Prepare and manage shipping and delivery documentation
• Complete billing and invoicing for all service department work
• Apply parts to service technician work orders accurately
• Obtain customer signatures on repair orders at equipment drop-off and pickup
• Process purchase orders (P.O.s) for vendors and shop merchandise