Service Analyst 1

Overview

This opportunity is part of our talent pool for anticipated hiring needs in Q3 and Q4 of this year. While it is not an immediate opening, qualified candidates will be considered for relevant roles as positions become available later in the year.

Your profile may also be considered for other programs within Citi that align with your skills and experience.

The Service Analyst 1 in CBPS is an entry-level position servicing off‑shore clients of Citi. The overall objective of this role is to provide world‑class service excellence to Citi global clients by offering a remarkable phone and digital banking experience. Additionally, the role handles customer service‑related concerns of Citi clients that may involve general service inquiries, billing and disputes, credit, collections, retentions, mortgage, fraud, telesales, rewards inquiries and fulfillment.

Responsibilities

• Assist with the administration of compliance procedures an...