Service and Interaction Design Lead

The Service and Interaction Design Lead plays a pivotal role within the User-Centred Design team in the Digital Directorate. This is a senior, expert practitioner position, responsible for providing professional leadership and ensuring that the most effective service and interaction design decisions are made to meet the needs of service users.

In this role, you will lead and develop the organisation's design community, demonstrating a wide range of leadership and management skills, and fostering a supportive, collaborative environment to help shape the HRA's journey in delivering high-quality digital services for the research community. Working closely with the Head of User-Centred Design and product teams, you will contribute to strategic planning through service design, ensuring that all work is grounded in a user-centred, evidence-based approach to design and delivery.

You will also play a key role in assessing the impact of emerging technologies, ensuring that...