Service Assistant (Internal Only)

Summary

The Service Assistant provides reception and administrative support. Responsibilities include screening and registering clients, scheduling appointments, supporting program marketing and outreach, managing payment requisitions, maintaining inventory and database records, and assisting with event and workshop coordination. This role serves as the first point of contact for clients and external partners, ensuring smooth and efficient program operations.

How You Will Make a Difference

• Perform reception and clerical duties for employment services in assigned location. Provide reception coverage at other locations as needed.
• Serve as the first point of contact for clients accessing services through various channels (email, walk-ins, MS Forms, and database referrals).
• Conduct eligibility screening and refer clients to Case Managers or external services when appropriate.
• Register eligible clients for program informa...