Service Call Planner

Winterhalter is seeking an experienced Service Call Planner to join our team, in Knowlhill, Milton Keynes, working within a team of Call Planners supporting the allocation of work for circa 65 field-based Service & Installation Technicians. The ideal candidate will have experience in planning for technicians operating within the M25 and central London.

Main Accountabilities

• Allocating for reactive and installation technicians to achieve SLA of 80%
• Planning installations within 3 day SLA of 95%
• Liaising with Regional Operations Managers (ROMs) to achieve FTF (First Time Fix) of 90%
• Ensuring calls requiring further work are checked and updated in a timely manner
• Planning with Techs/Spares/ROM’s for return visits within 48 hours to an SLA of 90%
• Liaising with internal colleagues within the other service support teams
• Providing internal/customer updates with accurate ETAs
• Management of aged ...