Service Cloud Release & Training Operations Specialist

Are you passionate about collaboration and empowering teams through technology, seamless platform experiences, and training that actually sticks? If you thrive at the intersection of operations, enablement, and innovation, enjoy working in fast-paced environments, and love connecting the dots between a release and the people who use it — you may be an excellent fit for this role!

As a Service Cloud Release & Training Operations Specialist on the Thomson Reuters Salesforce Success Team, you'll support the delivery, adoption, and enablement of Salesforce Service Cloud (GSI) across the organization, partnering with Product, Engineering, Training, and Support teams around the world. You'll help coordinate Service Cloud releases, develop and maintain training content, and provide operational support to agents. You’ll also assist with enabling teams as they migrate to Salesforce GSI.

This role also leverages AI-enabled tools to accelerate release communications, trainin...