Service Coordinator Specialist
Location
Lowell, MA
Job Type
Full-time
Category
other-general
Posted
May 02, 2026
Description We are looking for a detail-oriented Renewal Coordinator Specialist to join our team in Lowell, Massachusetts. In this long-term contract position, you will manage customer retention activities, ensuring excellent service and high renewal rates while fostering strong client relationships. The role requires proactive communication, accurate pricing updates, and collaboration to meet customer needs and drive satisfaction.
Responsibilities:
• Oversee all retention efforts within an assigned customer base, ensuring timely and effective communication.
• Initiate contact with customers 120 days prior to contract renewal to address concerns and confirm details.
• Update and re-estimate contracts to reflect current labor rates and service needs.
• Participate in monthly Service Contract Renewal meetings, providing updates and following through on assigned tasks.
• Resolve customer issues and secure agreement before renewal deadlines.
• Maintain an organiz...
Responsibilities:
• Oversee all retention efforts within an assigned customer base, ensuring timely and effective communication.
• Initiate contact with customers 120 days prior to contract renewal to address concerns and confirm details.
• Update and re-estimate contracts to reflect current labor rates and service needs.
• Participate in monthly Service Contract Renewal meetings, providing updates and following through on assigned tasks.
• Resolve customer issues and secure agreement before renewal deadlines.
• Maintain an organiz...