Service Delivery Analyst (Hybrid)
Location
markham, on
Job Type
Full-time
Category
Other-General
Posted
June 18, 2026
The Service Delivery Analyst works with the Client Services team, BRICS Canada, and Partners to support operational performance, tracking, reporting, and reconciliation of transactional services.
Responsibilities
- Develop strong working relationships with associates within Client Services, BroadridgeICS Canada and Partners.
- Generate production and product metrics reporting to support client reporting, senior management, product team and client service delivery teams.
- Manage, track, and work to resolve outstanding Partner issues, as they relate to Reporting/Production/Performance/Costing & Pricing.
- Develop effective methods to manage, track and reconcile all billing related to production (i.e. Statements, Tax, Smart Disclosure, etc.).
- Take ownership to coordinate and effectively communicate solutions around operational client facing issues.
- Work with Client Services group to support changes and additions to on‑going ...