Service Delivery Manager
Location
barcelona, kingdom of spain
Job Type
Full-time
Category
Transportation
Posted
May 28, 2026
Direct message the job poster from HCLTech
No espere a enviar su solicitud después de leer esta descripción;
se espera un gran volumen de candidaturas para esta oportunidad.
Our goal is to strengthen the brand in Spain. We are looking for an expert to work as
Delivery Lead!
What do you need to fulfill this job?
Experience as Service Delivery Manager (managing project on integration,data/ HR)
+12 years of experience
Understand the client’s industry, business, and their critical business drivers.
Ensure a robust governance process with all stakeholders (virtual and face to face participation in weekly/monthly meetings).
Serve as a guide of escalation procedures, incident management, and other disciplines related to service delivery.
Manage customer requests by providing realistic resolution time scales.
Contact customers when follow up on open items is required and take ownership of the case.
Handle customers’ escalations...
No espere a enviar su solicitud después de leer esta descripción;
se espera un gran volumen de candidaturas para esta oportunidad.
Our goal is to strengthen the brand in Spain. We are looking for an expert to work as
Delivery Lead!
What do you need to fulfill this job?
Experience as Service Delivery Manager (managing project on integration,data/ HR)
+12 years of experience
Understand the client’s industry, business, and their critical business drivers.
Ensure a robust governance process with all stakeholders (virtual and face to face participation in weekly/monthly meetings).
Serve as a guide of escalation procedures, incident management, and other disciplines related to service delivery.
Manage customer requests by providing realistic resolution time scales.
Contact customers when follow up on open items is required and take ownership of the case.
Handle customers’ escalations...