Service Delivery Manager
Location
chennai, tamil nadu
Job Type
Full-time
Category
Other-General
Posted
June 04, 2026
Service Delivery Project Manager
TECEZE Chennai, Tamil Nadu, India (On-site)
Job title: ITSM - Service Delivery Manager
Location: Chennai
Key Roles & Responsibilities:
Service Delivery & StakeHolder management
- Act as the primary point of contact for clients regarding service performance.
- Conduct governance meetings to review metrics and align IT services with business goals.
- Manage client expectations and ensure satisfaction.
- Manage incidents, service requests, problems, and changes through ITSM tools (e.g., ServiceNow, FreshService, Jira).
- Ensure services are delivered within defined SLAs and KPIs .
- Maintain operational excellence across service desk and onsite support teams.
Resource & Performance Management