Service Delivery Manager

ByteCrew Technologies Pvt Ltd • Doha, Doha Municipality, Qatar • Posted June 03, 2026

Location Doha, Doha Municipality

Job Type full time

Category Operations Specialties Managers

Posted June 03, 2026

Role Summary
We are seeking a Service Delivery Manager to lead end-to-end IT service delivery for a large enterprise
managed services engagement. The role owns SLA performance, stakeholder relationships, and the operating
cadence of a multidisciplinary IT team across infrastructure, applications, and end-user services.
Key Responsibilities
 Own service delivery against agreed SLAs/SLOs and report performance to senior stakeholders.
 Lead the weekly/monthly governance cadence (operations review, change board, problem review).
 Manage escalations across L1/L2/L3 layers and drive root-cause closure for major incidents.
 Run capacity, demand, and resourcing plans; coordinate onboarding/transition of new resources.
 Drive continuous service improvement (CSI) initiatives and quarterly service reviews.
 Own the commercial health of the engagement: revenue, margin, travel/expense, and sco...
            

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