Service Delivery Manager

Version 1 • Dublin, County Dublin, Ireland • Posted May 25, 2026

Location Dublin, County Dublin
Job Type Full-time
Category Operations Specialties Managers
Posted May 25, 2026

Job Description

The success of the Service Delivery Manager is built on the ‘Trust’ relationship between them and their clients and team. The result of this relationship is a customer with high satisfaction scores and engaged Version 1 staff, which should then translate into excellent financial performance.

You as the Service Delivery Manager will sit in our Public Sector team. You will have responsibility for a large customer where you will build and maintain a solid relationship in order to continue to consistently deliver high satisfaction ratings.

Please note that this position is hybrid and the customer is based in Shannon.
Travel requirements: once a week in Dublin and once a month in Shannon.

  • Manage all 3 sides of the Strategic Triangle – Customer Satisfaction: Employee Engagement; and Profitability
  • Monthly and quarterly forecasting of team costs and project revenues
  • Review actual perfor...
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