Service Delivery Manager - End User Computing
Location
singapore, singapore
Job Type
Full-time
Category
Other-General
Posted
June 12, 2026
Role Purpose The Service Delivery Manager (SDM) will be responsible for end-to-end delivery of End User Computing (EUC) Field Services across the ASPAC region for a global pharmaceutical client. The role focuses on customer relationship management, people leadership, service management, transformation initiatives, vendor governance, and operational excellence, while ensuring compliance with pharma regulatory requirements and business continuity standards.
Key Responsibilities Customer Relationship Management . Act as the primary regional point of contact for the client across ASPAC for EUC Field Services. . Build and maintain strong, trusted relationships with client stakeholders, site leaders, and global IT teams. . Lead service reviews, governance meetings, and operational discussions, ensuring alignment with SLAs and KPIs. . Proactively manage escalations, risks, and client expectations in a regulated pharma environment. People Management & Leadership (ASPAC) . Lead and manage di...
Key Responsibilities Customer Relationship Management . Act as the primary regional point of contact for the client across ASPAC for EUC Field Services. . Build and maintain strong, trusted relationships with client stakeholders, site leaders, and global IT teams. . Lead service reviews, governance meetings, and operational discussions, ensuring alignment with SLAs and KPIs. . Proactively manage escalations, risks, and client expectations in a regulated pharma environment. People Management & Leadership (ASPAC) . Lead and manage di...