Service Delivery Manager

EPI-USE • hemel hempstead, hemel hempstead, United-Kingdom • Posted June 15, 2026

Location hemel hempstead, hemel hempstead

Job Type Full-time

Category Other-General

Posted June 15, 2026

Service Delivery Manager – EMS / AMS  
EPI-USE  
Location:  United Kingdom (Remote) 

THE ROLE  
Due to continued growth, an opportunity has arisen for a Service Delivery Manager  to join EPI-USE, operating across both Employee Managed Services (EMS)  and Application Managed Services (AMS) . 
This role is responsible for the end-to-end service delivery of payroll BPO (EMS)  and application support (AMS)  services for clients using SAP Payroll and SAP SuccessFactors. You will act as the primary client interface, ensuring service excellence, governance, and continuous improvement across both service lines. 
You will lead service reviews, manage SLA performance, and coordinate delivery across functional and technical teams, ensuring a seamless integration between payroll operations and application support. 

KEY RESPONSIBILITIE...

Interested in this role?

Click the button below to start your application.
Apply Now