Service Delivery Manager

Hitachi Solutions • London, England, United Kingdom • Posted June 15, 2026

Location London, England

Job Type Full-time

Category Operations Specialties Managers

Posted June 15, 2026

Job Description
We are seeking a dynamic Service Delivery Manager to join our growing team. The ideal candidate will serve as a trusted advisor for our key customers, ensuring successful service delivery in line with Hitachi's standards. This is a customer-facing role focused on driving service excellence through proactive client engagement. It is a key role that blends client relationship management, operational excellence, and financial responsibility.
Main Responsibilities:
Lead and adopt client engagement initiatives in line with the Hitachi Customer Experience Programme.
Lead and engage key client stakeholders to establish a trusted advisor relationship with business decision-makers.
Maintain high customer satisfaction ratings.
Take contractual responsibility for assigned accounts; conduct regular customer service reviews and manage customer engagement against work order obligations.
Maintain operational accountab...
            

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